Zoë-Life Privacy Policy
Effective starting: July 1, 2021
This Privacy Policy informs you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from visitors and registered users of the various Zoë-Life sites, (this "Site"), which include but are not limited to the Zoë-Life Learning Platform, the KidzAlive™ Talk Tool App, Zoë-Life Websites (www.zoe-life.co.za, www.kidzalive.co.za, www.blueroof.org.za), FORGE Connect, the Blue Roof Career Guidance site and the Talk Test Treat sites.
This Privacy Policy applies only to information that you provide to us through this Site and explains what we do with that information, how we share it, and how we handle the content you place. It also explains your rights and the choices available to you regarding our use of your personal information and how you can access and update this information.
Our Privacy Policy may be updated from time to time, and we will notify you of any material changes by posting the new Privacy Policy on the Site at Privacy policy and revising the “Effective starting” date at the top of this policy. Please review our Privacy Policy whenever you use this “Site” to stay informed about our information practices and the ways you can help protect your privacy. If you disagree with any changes to the Privacy Policy, you can stop using this “Site” and can deactivate your account(s).
This Privacy Policy applies to the information that we obtain through your use of "Site" via a "Device" or when you otherwise interact with Zoë-Life. A "Device" is any computer used to access the “Site”, including a desktop, laptop, mobile phone, tablet, or other consumer electronic device. “Site” includes the Zoë-life web sites (www.zoe-life.co.za, www.kidzalive.co.za, www.blueroof.org.za), the Zoë-Life Learning site, the KidzAlive™ Talk Tool App sites, FORGE USSD, the Career Guidance site, and the Talk Test Treat sites and does not include any other own or third party products or services for which a separate privacy policy is provided. You should always review the policies of third party products and services to make sure you are comfortable with the ways in which they collect and use your information.
By registering for or using any Zoë-Life Services and accepting the Terms of Service you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy.
1. Who We Are
Zoë-Life: The Zoë-Life Group of companies (“Zoë-Life”) provides health and wellness services relating to children, youth and their communities, to single companies or organisations worldwide. “Zoë-Life Innovative Solutions (RF) NPC”, located in South Africa (178 Austerville Drive, Wentworth, Durban) tel. (+27) 31 268 0082) and “Zoë-Life International (UK) Ltd”, having as subsidiary in the United Kingdom (The Cheese House, Wick Lane, Lacock, SN152LU) to promote and provide Public Health and Wellness services linkages and collaborative opportunities. The Zoë-Life Group complies with Data Protection Laws, and will not knowingly do anything or permit anything to be done which might lead to a breach of the Data Protection Laws.
Zoë-Life sites: Zoë-Life Learning is a cloud subscription-based eLearning service. The KidzAlive™ Talk Tool App is a digital job aid used by healthcare workers to deliver health services to children and their primary caregivers. FORGE Connect is an information portal for persons of concern (PoC) accessible using Unstructured Supplementary Service Data (USSD), Career Guidance Centre is a virtual Career guidance tour. Talk Test Treat is an online HIV counselling and testing service.
By accessing Zoë-Life sites through a set of service and subscription packages, our customers (“Customers”) can access training courses, the KidzAlive™ digital job aid, Career Guidance sessions and online HIV services. Customers access the services by means of a unique combination of a user identifier and secure passwords. By gaining access to the services through this combination, the Customers may be allocated a specific course or service specific to them. Zoë-Life Instructors or Service leads specify and manage the content of the courses and services, which may include text documents, video and audio files, images, presentations and data sets.
2. Collection: The Personally Identifiable Information We Collect
Visitors and Users: In the course of using the Sites, you may provide us with personally identifiable information. This refers to information about you that can be used to contact or identify you, and information on your use of and activities at our Sites that may be connected with you ("Personal Information"). Personal Information that we collect may include, but is not limited to, your name and email address. When you visit the Sites, our servers automatically record information that your browser sends whenever you visit a website. This information may include, but is not limited to, your Internet Protocol address, browser type, the web page you were visiting before you came to our Site and information you search for on our Site. Like many websites, we may also use "cookies" to collect information. A cookie is a small data file stored by your browser at your Device's hard disk for record-keeping purposes. We may use "session ID cookies" in order to support login and main service functionality. We may also store cookies of third-party providers. In particular, Google stores a Google Analytics cookie in order to be able to differentiate between users and be able to show us how many times people visit the website on average (not individually) and information on what pages they've seen, how long the duration was, and so on; we do not identify who the visitor was, or what is his Zoë-Life account (if any). We also use Google AdWords and Facebook Pixel cookies for running advertising campaigns over audiences that may be interested in our services; our ads will only start working when the audience is big enough so no third party can use this information to personally identify the users. Zoë-Life does not collect, store or process data from third-party cookies. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site or all functionality of our services.
In some cases another User (such as an administrator) may create an account on your behalf and may provide your information, including Personal Information (most commonly when your company or organisation requests that you use our service). We collect Information under the direction of our Customers and often have no direct relationship with the individuals whose personal data we process. If you are an employee of one of our Customers and would no longer like us to process your information, please contact your employer and us at the contact information below.
Customers: In addition to the data we collect for all Users, we also collect data that are required for your contract with us, such as your company affiliation, invoicing data and also service usage data that prove that the service is used in accordance to your subscription terms. We may also acquire additional data through our Customers’ support requests to the extent this is required for us to resolve a technical issue or respond to a request or complaint. We also email to our Customers newsletters, announcements regarding Zoë-Life and our products, or marketing material. If you are a Customer and no longer wish to receive such emails you can remove yourself from the recipients list at any time by selecting the "unsubscribe" link provided within the e-mail footer. If you are providing information (including Personal Information) about someone else, you must have the authority to act for them and to consent to the collection and use of their Personal Information. In case you use through Our Service any optional third-party service for content, such as YouTube, You explicitly agree to be bound by the respective Terms of Service (for YouTube); Our Service does not share any Personally Identifiable Information with YouTube.
Credit Cards: We do not store your credit card information in our systems. All credit card transactions are processed using secure encryption - the same level of encryption used by leading banks. Card information is transmitted, stored, and processed securely at gateways on a PCI- compliant network.
Content: We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our “Site”. Such Content includes any Personal Information or other sensitive information that you choose to include ("incidentally-collected Personal Information"). Although Zoë-Life owns the code, databases, and all rights to the service, Customers retain ownership, control and all rights to their records and data which are their property.
Other submissions: We collect other data that you submit to our “Site” or as you participate in any interactive features of the Services, participate in a survey, contest, activity or event, request Customer support, or otherwise communicate with us.
3. How We Use, Process and Retain Personal Information
Personal Information is or may be used for the following purposes:
to provide and improve our Site, services, features and content,
to administer your use of our Site,
to enable you to enjoy and easily navigate the Site,
to better understand your needs and interests,
to fulfill requests you may make,
to personalise your experience,
to provide or offer software updates and product announcements, and
to provide you with further information and offers from us or third parties that we believe you may find useful or interesting, including newsletters, marketing or promotional.
We use information we obtain by technical means (such as the logging performed by our servers or through the use of cookies) for the above purposes and in order to monitor and analyse use of the Site and our services, for the Site's technical administration, to increase our Site's functionality and user-friendliness, to better tailor it to your needs, to generate and derive useful data and information concerning the interests, characteristics and website use behaviour, and to verify that visitors to the Site meet the criteria required to process their requests.
We collect and process personal data in a transparent manner, to the extent necessary for specified, explicit and legitimate purposes, and do not process it further in a manner incompatible with those purposes. We take care that the data we collect are accurate and, when necessary, updated. We take all reasonable steps to immediately delete or rectify personal data, if inaccurate. We process data in a way that guarantees their security, including their protection against unauthorised or unlawful processing and accidental loss, destruction or degradation, using appropriate technical or organisational measures. We are ready to prove at any moment how we adhere to the above principles. We take the appropriate technical and organisational measures for the security, confidentiality, integrity and availability of the data. We expressly declare that these measures ensure that, by definition, personal data are not made accessible without the intervention of the natural person to an indeterminate number of natural persons.
Compliant with donor and health service requirements, data are retained for five (5) years post contract expiration, after which time the data will be deleted
4. Information Sharing and Disclosure
Users: We will display your Personal Information in your profile page and elsewhere on the Site according to the preferences you set in your account. We recommend that you guard sensitive information. You can review and revise your profile information at any time. You should be aware that the administrator, as well as specially designated support personnel in order to provide support for technical issues you may face, may be able to: access information in and about your account; access communications history, including file attachments, for your account; disclose, restrict, or access information that you have provided or that is made available to you when using your account, including your Content; and control how your account may be accessed or deleted.
Third Parties: We do not sell your Personal Information or Content and will not share or disclose any of your Personal Information or Content with third parties except as described in this policy. We do not share Personal Information about you with third parties for their marketing purposes (including direct marketing purposes). Service Providers, Business Partners and Others: For security, service operation and management purposes, Zoë-Life also uses third-party services that provide the same level of protection as Zoë-Life. Third-party vendors and providers supply the necessary hardware, software, networking and storage to run the service; These third parties have access to your Personal Information only for purposes of performing these tasks on our behalf.
Compliance with Laws and Law Enforcement: Zoë-Life cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Zoë-Life or a third party, to protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable.
Children: The KidzAlive™ Talk Tool App does not collect personal information relating to a child, but does collect anonymised data relating to service provision to children. Online HIV testing data is collected as per National Department of Health guidelines. Our data collection and handling relating to Children is governed by the POPIA. If we become aware that a child has provided us with Personal Information outside of these parameters, we will take steps to delete such information. If you become aware that a child has provided us with Personal Information, please contact us at the contact information below.
Business Transfers: We may share or transfer your Information (including your Personal Information) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified on any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
5. Your Rights
Zoë-Life respects your rights as a data subject. When Zoë-Life processes personal data on behalf of and as instructed by its Customers, our Customers are responsible towards the data subjects and you should contact the respective Customer to which the content of your service belongs for exercising your rights. In this case, Zoë-Life does not respond directly to your requests for the exercise of your rights that come to our knowledge, but we inform the Customer without delay and provide all reasonable and reasonable assistance to satisfy your requests in accordance with instructions of the Customer. The service has all the necessary features to enable our Customers to exercise the rights of the data subjects on their behalf. For example, the service provides the ability to obtain and manage consent, and to implement strict and secure password policies as well as to exercise the right to be forgotten.
A synopsis of your rights as a data subject is provided below.
Transparency, information and answers to requests: Zoë-Life adheres to the principle of transparency in processing.
Access: You have the right to receive from Zoë-Life confirmation on whether your personal data are processed and in case this happens all required information thereof (processing means, goal, records etc.).
Rectification: You have the right to require the rectification of inaccurate data relating to you without undue delay, as well as to fill in incomplete data if necessary for processing. If you have an account on our Site you can update your account data through your profile by selecting "My information" from the options menu at the top of the screen.
Erasure: You have the right to ask for the erasure of personal data concerning you without undue delay. Zoë-Life by means of its designated personnel will erase the data where one of the following grounds applies: a) the personal data are no longer necessary in relation to the purposes of processing; or b) the person requesting the erasure withdraws consent on which the processing is based and there is no other legal ground for the processing; or c) the data subject objects to the processing and there are no overriding legitimate grounds for the processing or the data subject objects to processing for direct marketing; or d) the personal data have to be erased for compliance with a legal obligation. Zoë-Life will not proceed to the erasure of the personal data if the data must be maintained for compliance with a legal obligation or in cases where the processing is required for the establishment, exercise or defence of legal claims. If you receive marketing emails, you can remove yourself from the recipients list by selecting the "unsubscribe" link within the e-mail.
Restriction of processing: You have the right to request restriction of processing if the accuracy of personal data is disputed, for that period of time that allows Zoë-Life to verify the accuracy of personal data or based on any other legitimate reason specified in applicable Data Protection Laws.
Data Portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format as well as the right to request the direct transmission of personal data by Zoë-Life to another, if this is technically feasible.
Right to Object: You may oppose the processing of personal data which takes place without your consent. In this case, Zoë-Life no longer submits the personal data unless it demonstrates imperative and legitimate reasons for the processing that outweigh the interests, rights and freedoms of you as a data subject or for the foundation, exercise or support of legal claims. If you receive promotional emails, you can remove yourself from the recipients list by selecting the "unsubscribe" link within the e-mail content. You may also oppose processing at any time by contacting us at the email provided at the end of this Policy.
Complaint to Supervisory Authority: You have the right to lodge a complaint with a supervisory authority, in particular in the place of work or place of the alleged infringement if you consider that the processing of your personal data infringes Data Privacy Laws.
6. Security
Zoë-Life is very concerned with safeguarding your information. We employ reasonable measures designed to protect your information from unauthorised access.
7. Data Ownership
Although Zoë-Life owns the code, databases, and all rights to the its service, Customers and service beneficiaries retain ownership of their personal data.
8. Contacting Us
If you have any questions about this Privacy Policy, please contact us at: info@zoë-life.co.za